Improved message management inside MailTank

This week’s update focuses on message management inside your MailTank.

Locked Tight.

MailTank has always displayed locking information when viewing a message that another user is in the process of composing a reply to. Now, when attempting a Reply or a Quick Reply, the message status is scrutinized on a much higher level, so time spent working with messages becomes much more efficient.

If the status of a message has changed since you began viewing it, you will be redirected back to MailTank’s message viewer with an alert detailing the new status information of the message.

In the case of Rapid Replies, when processing a group of messages, if any message’s status changes while you are composing the reply for those messages, it will simply be left out of the bulk processing.

Neon Assigns.

Assigned messages are a key component in MailTank’s collaboration toolkit. To enhance their priority status, a subtle highlight will appear at the top of the main queue page, when you log in, alerting you to important information about your assigned messages. The notice will disappear after the Queue page refreshes or you perform another action.

Because getting information to users who are not logged in can be critical - email notices resume inclusion of the body of the message, along with team related comments and a link to the message itself, when a single message is assigned. Email notice of mass message assignments will alternately include only team related comments and information about the number of messages that have been assigned.

Team Loyalty.

A new, optional, per user setting establishes a default team from which newly composed message are delivered is now available.

Thanks To You:

Folks. Your feedback continues to remain outstanding!! A huge round of applause goes out to all of you for putting the MailTank through its paces like Olympic Champions. MailTank cruised past 1,000,000,000 messages so fast we didn’t even see it until long after it had happened. We absolutely love including your feedback because it is a big part of making you happy - and an integral part to making your customers happy - so please, please, keep up the fantastic work!! We are standing by…